Frequently Asked Questions

We've covered the most frequently asked questions below. If you still have questions, please contact us- we are happy to help!


What is Citadel?

Citadel is a digital signage platform designed for medical practices, small businesses, schools and communities.  Simple, powerful and affordable, Citadel is a remarkably simple cloud-based platform that delivers video content to screens via an internet connection and  a Rasberry PI, a Roku device or RokuTV, or windows media player. Pre-configured players can be purchased from us or you can use your own.

Each screen utilizes a Citadel license. There can be one or more screens in a single location or licenses can be used for screens in multiple locations. Roku devices or media players can be purchased from our website or you can use your own player, Roku TV, PC or laptop. Citadel accepts MP4 video files. MP4 files can be uploaded and/or you can subscribe to our video content channels. Additional licenses can be purchased at any time.

How do I create an account?

Well, that’s easy! Simply click up SIGN UP, create a user name & password, choose the number of licenses you need, choose the player you want or choose none to use your own and choose an optional subscription to our massive library of video content.

That’s it! You will receive confirmation and you account will be activated and any players ordered will ship within 24 hours.

How do I add more licenses to my account?

Simply log into your account and go to Licenses under Billing. Then click on the Get More Access Licenses button. Choose how many licenses you would like to add and continue to purchase & check out. Licenses will be available immediately.

If I ordered a preconfigured player, when will I receive it?

Players ship within 48 hours of receiving your order! You’ll be streaming content in no time!

Can I download a virtual player to my PC?

You bet! Download our virtual player here:

Download desktop app
Can I use my own videos?

Yeppers! One of the awesome features of the platform. MP4 videos can be easily uploaded. There is no limit to the length of the video you upload. We support MP4 files.

Can Citadel help me create professional videos?

Absolutely!  We do offer creative services and are happy to provide a quote for your video creation project. Contact us at and give us input on the scope of your video project. Our creative team will provide a scope of work and quote.

When you subscribe to our Professional or Enterprise accounts, you have access to an awesome feature Content Creator. Content Creator allows you to create simple multi-frame videos complete with background music.

Can I change my account later?

Yes you can!

Still have questions?

Send us an email at